Once you receive your order confirmation email, please allow 1–7 business days for us to prepare your order. Business days exclude weekends and public holidays.

When your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please note that delivery estimates begin from the dispatch date, not the date your order is placed.

Shipping costs are shown at checkout after you select your delivery country and shipping method. By completing your purchase, you accept the applicable shipping charges.

For delivery estimates, please see our Shipping Time page.

Returns

For hygiene and safety reasons, piercing jewelry is not eligible for returns, exchanges, or refunds. This includes all jewelry designed for body piercings, such as earrings, barbells, labrets (flatback studs), hoops, clickers, belly rings, and ear-chain attachments.

Non-personalized necklaces, bracelets, and rings may be returned or exchanged within 14 calendar days of delivery.

Items must be unused, unworn, undamaged, and returned in their original packaging. Return shipping costs and any applicable customs fees are the responsibility of the customer.

Once your return package has been received and approved, your refund will be issued to your original payment method or as store credit, according to your preference.