Frequently Asked Questions

Browse our FAQs for quick answers to your most common questions and helpful guidance on everything related to Cor Bloom. We're here to help!

If you still have questions, please contact us by sending an email to Hello@corbloomjewelry.com

GENERAL POLICY

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Shipping Info

Once you receive your order confirmation email, please allow 1 to 3 business days for us to prepare your order. 

After this processing period, your package will be promptly dispatched from our warehouse, and you will receive an email containing a tracking number.

The Shipping Costs will be displayed at the checkout after selecting a specific country.

Free Shipping

  • United States:

Free Shipping On Orders Over $59 USD

  • United Kingdom:

Free Shipping On Orders Over £49 GBP

  • Canada:

Free Shipping On Orders Over $89 CAD

  • Australia:

Free Shipping On Orders Over $89 AUD

  • Swiss:

Free Shipping On Orders Over CHF 59

  • European Countries 

Free Shipping On Orders Over €59 EUR

  • International/Other Countries

Free Shipping On Orders Over $59 USD

Shipping Times:

Country Standard Shipping Express Shipping
United States of America 6-12 Business Days 5-8 Business Days
United Kingdom 6-10 Business Days 3-5 Business Days
Canada 8-15 Business Days 8-10 Business Days
Australia 5-10 Business Days 4-7 Business Days
New Zealand 6-10 Business Days NA
Ireland 6-10 Business Days 3-5 Business Days
Switzerland 6-9 Business Days NA
Germany 6-10 Business Days 5-8 Business Days
France 6-10 Business Days 3-5 Business Days
Netherlands 6-10 Business Days 6-8 Business Days
Italy 6-10 Business Days 5-8 Business Days
Spain 6-10 Business Days 5-8 Business Days
Belgium 6-10 Business Days NA
Austria 6-10 Business Days 6-8 Business Days
Sweden 6-10 Business Days NA
Finland 6-10 Business Days NA
Denmark 6-10 Business Days NA
Norway 8-10 Business Days NA
Poland 6-10 Business Days 6-8 Business Days
Cyprus 8-12 Business Days NA
Greece 8-12 Business Days NA
Bulgaria 6-10 Business Days NA
Portugal 6-10 Business Days NA
Hungary 6-10 Business Days NA
Slovakia 6-10 Business Days NA
Czech Republic 6-10 Business Days NA
Romania 6-10 Business Days NA
Estonia 6-10 Business Days NA
Latvia 6-10 Business Days NA
Lithuania 6-10 Business Days NA
Croatia 6-10 Business Days NA
Slovenia 6-10 Business Days NA
Singapore 6-7 Business Days NA
Malaysia 8-10 Business Days (9-12 Business Days in East Malaysia) NA
Japan 3-5 Business Days (5-8 Business Days for Hokkaido Okinawa) NA
Thailand 5-6 Business Days NA
Turkey 6-10 Business Days NA
South Africa 8-12 Business Days NA
Mexico 8-12 Business Days NA
Israel 6-10 Business Days NA
Brazil 15-25 Business Days (7-10 Business Days delay is expected due to the impact of PRC policy in Brazil) NA
United Arab Emirates 6-10 Business Days NA
Saudi Arabia 8-12 Business Days NA
Kuwait 8-12 Business Days NA
Qatar 8-12 Business Days NA
Estonia 6-10 Business Days NA
Latvia 6-10 Business Days NA
Lithuania 6-10 Business Days NA
Croatia 6-10 Business Days NA
Slovenia 6-10 Business Days NA
Pakistan 11-13 Business Days NA
Nigeria 13-16 Business Days NA
Ghana 13-16 Business Days NA
Uganda 13-16 Business Days NA
Kenya 13-16 Business Days NA
Tanzania 11-13 Business Days NA
Egypt 13-16 Business Days NA
Rwanda 9-13 Business Days NA
Angola 11-13 Business Days NA
Bahrain 8-12 Business Days NA
Jordan 10-14 Business Days NA
Lebanon 8-12 Business Days NA

Shipping fees are non-refundable in the case of returns.

Note 1: We do not take responsibility for factors external to Cor Bloom, which may delay or prevent delivery, and which are not covered by our logistic partners.

Note 2: Delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 

Delivery times will depend on where you are located, our shipping partners, and the service of your choice.

Will I be responsible for paying customs duties?

No, you will not be charged customs duties when shopping with us. Thanks to the strong network we have built with our carrier partners worldwide, we cover all customs duties on your behalf. This ensures a transparent and hassle-free shopping experience. The price you see and pay on our online store is the final price, making your shopping process smooth and enjoyable.

Can I update my shipping address? My shipping address is incorrect.

If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

What should I do if my delivery is late?

Delivery time at Cor Bloom refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This period does not include the order preparation time, any additional delivery attempts, or the availability of carrier pick-up points.

It's important to note that our delivery estimates are just that — estimates. They are not guaranteed delivery times and should not be relied upon as such.

If your order is late and you haven't received any recent updates on your tracking number, we kindly ask you to contact our Customer Support Team at hello@corbloomjewelry.com. We're here to assist you with any questions or concerns you may have regarding your order.

What should I do if I didn't receive the tracking number of my parcel?

Once your order is dispatched, a confirmation email with tracking information will be automatically sent to you.

Please make sure to check your spam folder, as sometimes our emails can be mistakenly filtered there. If you are still unable to find the email with your tracking number, kindly reach out to our Customer Support Team at hello@corbloomjewelry.com, and we will assist you promptly.

Can I cancel my order?

At the moment this option is unavailable as our warehouses process orders very fast, once an order has been placed, it is impossible to cancel it. We wish in the future we could.

Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Refusal of the package upon arrival

Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

Stolen or missing package

Cor Bloom is not liable for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to locate the delivered package. Please note that we cannot be held responsible if the order shows confirmed delivery to the correct address. We advise you to track the package using the tracking information provided and reach out to the carrier for further assistance.

 Tracking shows Delivered, but I don't have my package

 If you're unable to locate your package in your mailbox, we recommend checking the following places:

- Garage
- With others in your household
- Mailbox (sometimes packages arrive separately from regular mail, so check again later)
- Porch
- Covered areas protected from the weather
- Hidden or less-visible areas, such as under a doormat or near a back entrance
- Exterior doors or any other location where the package could have been placed

If you live in a multi-unit community with a shared mailbox, and you find a key in your regular mail compartment, your package is likely in a parcel locker. Check the key tag for the corresponding locker number. For apartment or condo residents, please contact your building’s management office to inquire if the package was left with them.

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Refund & Exchange

General Terms

Piercing Jewelry, Earrings, Discounted Products (Final Sale), and Personalized Items are non-refundable/exchangeable.

Piercing Jewelry and Earrings include items that pass through a piercing, such as earrings, barbells, labrets, curved barbells, huggies, hoops, clickers, and belly rings.

Returns and exchanges are only accepted for the following items (Excluding personalized and discounted items):

  • Necklaces
  • Bracelets
  • Rings

Eligible items can be returned or exchanged at the customer's expense within 10 calendar days from the delivery date.

All Discounted/Last Chance/Sales products are final sale and cannot be returned/exchanged.

Cor Bloom does not issue cash refunds. Instead, we provide a Gift Card equivalent to the order amount, which is valid for 180 calendar days from the date of issue.

Please also note that the original delivery fee cannot be refunded in any case.

Can I change my order?

Our warehouse operates at a very fast pace and is active 7 days a week, including Sundays on busy seasons, to ensure prompt processing and delivery of all orders. Therefore, all orders are considered final once placed and cannot be canceled or changed. 

 

How do I start a return/exchange?

Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-refundable and non-exchangeable.

If your order qualifies for a return, please contact us at Hello@corbloomjewelry.com or use the contact form to receive detailed return instructions. Refusing the package upon delivery is not considered a valid return and will make your order ineligible for a refund. The items must be sent back to the warehouse address provided in the return instructions from our Customer Care Team via email.

You can expect a response within 24 - 48 hours. Once your return is authorized, you will receive all necessary instructions by email.

Return Shipping Fees:

We do not provide free return shipping labels, and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

Please note that you are responsible for sending the package with the courier service of your choice, and the shipping costs will be at your own expense.

Return Shipping Process:

  • Please contact us at Hello@corbloomjewelry.com for return instructions.
  • Customers are responsible for returning the product(s) via postal service with a tracking number.
  • Shipping costs and any applicable customs fees are the customer’s responsibility.
  • The initial delivery fees will be deducted from the refund amount during the refund process.

Important Notes:

  • Your return package must arrive at the warehouse with duties and taxes already paid. If not, the package will be returned to the sender and the return request will be denied.
  • Cor Bloom is not responsible for any loss of the package during shipment. It is the customer’s responsibility to ensure the package arrives at our facility in perfect condition.
  • If your order included free gifts, these must be returned if the order no longer meets the promotional requirements due to the return.
  • Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.

    Can I change my shipping address?

    If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

    Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

     

    My package is returned to sender, what should I do?

    If the tracking shows that your package has been returned to the sender for any reason, you will be responsible for covering the cost of reshipping the package. We kindly recommend reaching out to the courier company to see if it is still possible to pick up the package at the nearest post office, as in many cases, it may still be available for pick-up there.

    If the package is no longer available for pick-up and has been returned to us, please note the following:

    - If the package was returned due to an incorrect address or any other reason, you will be responsible for paying the cost to resend it.
    - Once the package reaches our courier partner’s warehouse, we can arrange for it to be reshipped to the correct address. However, additional shipping fees and any applicable warehouse charges will apply, and these costs will need to be covered by the customer.

    To proceed, please contact us via email at hello@corbloomjewelry.com with your correct address. Our team will send you a link to complete the payment for the additional shipping fees.

     

    How will I receive my refund? 

    At Cor Bloom, refunds will be issued in the form of a Gift Card that can be used on our website. Please note that refunds will only be provided in the form of Store Credit/Gift Card. This credit can then be applied toward future purchases, offering you flexibility and convenience when shopping with us.

     

    Original condition & package required

    The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed. 

    The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport. 

    Please note that there will be a $10 charge if you fail to return the item(s) with its original packaging.

    It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cor Bloom in perfect condition. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.

    If the items do not reach us in their original condition or are shipped 10 calendar days after the delivery, we will not process vouchers or store credit.

     

    I received a faulty or incorrect item / I did not receive part of my order.

    At Cor Bloom, we pride ourselves on the quality and accuracy of every order. We take great care in ensuring that all products are carefully inspected and packaged to prevent any issues. However, we understand that occasional mistakes may still happen, and we are committed to making things right.

    If you receive a faulty item or find that part of your order is missing, please don’t hesitate to contact our Customer Care Team by emailing hello@corbloomjewelry.com. We ask that you reach out within 10 days of receiving your order, providing as much detail as possible about the issue. Our team will investigate the situation promptly and work with you to resolve it, whether through a replacement, refund, or another suitable solution.

    Your satisfaction is our priority, and we will do everything we can to ensure a seamless resolution. Thank you for your understanding and continued trust in Cor Bloom.

     

    Refusing Orders Upon Arrival

    Once an order is placed, it is considered final and cannot be canceled or modified.

    Refusing the package upon delivery is not deemed a valid return and will render your order ineligible for a refund. We strongly encourage you to contact our Customer Support Team by emailing Hello@corbloomjewelry.com for assistance with any issues.

    Please be aware that if you refuse the parcel upon delivery, you will still be charged the full order amount, including shipping costs, duties, and taxes.

     

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    Delivery

     Will I be charged custom duties?

    No, our customers don't have to pay customs duties like other brands thanks to the strong network that we have established with our carrier partners worldwide.At Cor Bloom, we cover custom duties for our customers, ensuring a transparent and hassle-free shopping experience. The price you see and pay on our Online Store is the final price you'll pay, ensuring a shopping process much smoother and more enjoyable.

    What should I do if my delivery is late?

    Delivery time at Cor Bloom refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This period does not include the order preparation time, any additional delivery attempts, or the availability of carrier pick-up points.

    It's important to note that our delivery estimates are just that — estimates. They are not guaranteed delivery times and should not be relied upon as such.

    If your order is late and you haven't received any recent updates on your tracking number, we kindly ask you to contact our Customer Support Team at hello@corbloomjewelry.com. We're here to assist you with any questions or concerns you may have regarding your order.

    What should I do if I didn't receive the tracking number of my parcel?

    After an order is dispatched, a confirmation email is sent automatically, from which the customer can track their order.

    Please make sure to check your spam folder as sometimes our emails are accidentally sent there. If you are still not able to find the email with the tracking number, we kindly as for you to contact our Customer Support Team at: hello@corbloomjewelry.com

    Can I cancel my order?

    At the moment this option is unavailable as our warehouses process orders very fast, once an order has been placed, it is impossible to cancel it. We wish in the future we could.

    Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

    Refusal of the package upon arrival

    Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

    Stolen or missing package

    Cor Bloom is not liable for lost or stolen packages. If your package goes missing, the customer should contact the shipping carrier to locate the delivered package, 
    we cannot be held responsible if an order shows confirmed delivery to the correct address. 

     

     

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    Refund Policy

     

    General Terms

    All items can be returned or exchanged at the customer's expense within 14 calendar days from the delivery date.



    Can I change my order?

    Our warehouse operates at a very fast pace and is active 7 days a week, including Sundays on busy seasons, to ensure prompt processing and delivery of all orders. Therefore, all orders are considered final once placed and cannot be canceled or changed. 

     

     

    How do I start a return/exchange?

    Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-refundable and non-exchangeable.

    If your order qualifies for a return, please contact us at Hello@corbloomjewelry.com or use the contact form to receive detailed return instructions. Refusing the package upon delivery is not considered a valid return and will make your order ineligible for a refund. The items must be sent back to the warehouse address provided in the return instructions from our Customer Care Team via email.

    You can expect a response within 24 - 48 hours. Once your return is authorized, you will receive all necessary instructions by email.

    Return Shipping Fees:

    We do not provide free return shipping labels, and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

    Please note that you are responsible for sending the package with the courier service of your choice, and the shipping costs will be at your own expense.

    Return Shipping Process:

    • Please contact us at Hello@corbloomjewelry.com for return instructions.
    • Customers are responsible for returning the product(s) via postal service with a tracking number.
    • Shipping costs and any applicable customs fees are the customer’s responsibility.
    • The initial delivery fees will be deducted from the refund amount during the refund process.

    Important Notes:

    • Your return package must arrive at the warehouse with duties and taxes already paid. If not, the package will be returned to the sender and the return request will be denied.
    • Cor Bloom is not responsible for any loss of the package during shipment. It is the customer’s responsibility to ensure the package arrives at our facility in perfect condition.
    • If your order included free gifts, these must be returned if the order no longer meets the promotional requirements due to the return.
    • Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.


      Can I change my shipping address?

      If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

      Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

       

      My package is returned to sender, what should I do?

      If the tracking shows that your package has been returned to the sender for any reason, you will be responsible for covering the cost of reshipping the package. We kindly recommend reaching out to the courier company to see if it is still possible to pick up the package at the nearest post office, as in many cases, it may still be available for pick-up there.

      If the package is no longer available for pick-up and has been returned to us, please note the following:

      - If the package was returned due to an incorrect address or any other reason, you will be responsible for paying the cost to resend it.
      - Once the package reaches our courier partner’s warehouse, we can arrange for it to be reshipped to the correct address. However, additional shipping fees and any applicable warehouse charges will apply, and these costs will need to be covered by the customer.

      To proceed, please contact us via email at hello@corbloomjewelry.com with your correct address. Our team will send you a link to complete the payment for the additional shipping fees.

       

      How will I receive my refund? 

      At Cor Bloom, refunds will be issued in the form of a Gift Card that can be used on our website. Please note that refunds will only be provided in the form of Store Credit/Gift Card. This credit can then be applied toward future purchases, offering you flexibility and convenience when shopping with us.

       

      Original condition & package required

      The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed. 

      The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport. 

      Please note that there will be a $10 charge if you fail to return the item(s) with its original packaging.

      It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cor Bloom in perfect condition. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.

      If the items do not reach us in their original condition or are shipped 10 calendar days after the delivery, we will not process vouchers or store credit.

       

      I received a faulty or incorrect item / I did not receive part of my order.


      At Cor Bloom, we pride ourselves on the quality and accuracy of every order. We take great care in ensuring that all products are carefully inspected and packaged to prevent any issues. However, we understand that occasional mistakes may still happen, and we are committed to making things right.

      If you receive a faulty item or find that part of your order is missing, please don’t hesitate to contact our Customer Care Team by emailing hello@corbloomjewelry.com. We ask that you reach out within 10 days of receiving your order, providing as much detail as possible about the issue. Our team will investigate the situation promptly and work with you to resolve it, whether through a replacement, refund, or another suitable solution.

      Your satisfaction is our priority, and we will do everything we can to ensure a seamless resolution. Thank you for your understanding and continued trust in Cor Bloom.

       

      Refusing Orders Upon Arrival

      Once an order is placed, it is considered final and cannot be canceled or modified.

      Refusing the package upon delivery is not deemed a valid return and will render your order ineligible for a refund. We strongly encourage you to contact our Customer Support Team by emailing Hello@corbloomjewelry.com for assistance with any issues.

      Please be aware that if you refuse the parcel upon delivery, you will still be charged the full order amount, including shipping costs, duties, and taxes.

       


      RETURN & EXCHANGE

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      Can I return/exchange my jewelry?

      Piercing Jewelry, Earrings, Discounted Products (Final Sale), and Personalized Items are non-refundable/exchangeable.

      Piercing Jewelry and Earrings include items that pass through a piercing, such as earrings, barbells, labrets, curved barbells, huggies, hoops, clickers, and belly rings.

      Returns and exchanges are only accepted for the following items (Excluding personalized and discounted items):

      • Necklaces
      • Bracelets
      • Rings

      Eligible items can be returned or exchanged at the customer's expense within 10 calendar days from the delivery date.

      All Discounted/Last Chance/Sales products are final sale and cannot be returned/exchanged.

      Cor Bloom does not issue cash refunds. Instead, we provide a Gift Card equivalent to the order amount, which is valid for 180 calendar days from the date of issue.

      Please also note that the original delivery fee cannot be refunded in any case.

      shopping_bagrefreshcontent_copy

      Can I change/cancel my order?

      Our warehouse operates at a very fast pace and is active 7 days a week, including Sundays on busy seasons, to ensure prompt processing and delivery of all orders. Therefore, all orders are considered final once placed and cannot be canceled or changed. 

      shopping_cart_checkout

      I ordered the wrong size. What are my options?

      If you:

      - Ordered the wrong size
      - Need to size your piercing up or down
      - Need to replace a lost backing

      We've got you covered with our selection of spare parts.

      **Please note:** Due to hygiene and safety concerns, once earrings or piercing jewelry have been sold and shipped, they cannot be returned or refunded. This policy ensures that all jewelry purchased is brand new and has not been previously worn. We understand this may be frustrating, and we sincerely apologize for any inconvenience.

      If you’ve selected the wrong size or need a different size, we offer a wide range of spare parts that are compatible with the majority of our jewelry. This allows you to easily change the backing without needing to repurchase the whole piece or return it.

      problem

      Refusing Orders Upon Arrival

      Once an order is placed, it is considered final and cannot be canceled or modified.

      Refusing the package upon delivery is not deemed a valid return and will render your order ineligible for a refund. We strongly encourage you to contact our Customer Support Team by emailing Hello@corbloomjewelry.com for assistance with any issues.

      Please be aware that if you refuse the parcel upon delivery, you will still be charged the full order amount, including shipping costs, duties, and taxes.

      keyboard_return

      How do I start a return/exchange?

      Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-refundable and non-exchangeable.

      If your order qualifies for a return, please contact us at Hello@corbloomjewelry.com or use the contact form to receive detailed return instructions. Refusing the package upon delivery is not considered a valid return and will make your order ineligible for a refund. The items must be sent back to the warehouse address provided in the return instructions from our Customer Care Team via email.

      You can expect a response within 24 - 48 hours. Once your return is authorized, you will receive all necessary instructions by email.

      Return Shipping Fees:

      We do not provide free return shipping labels, and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

      Please note that you are responsible for sending the package with the courier service of your choice, and the shipping costs will be at your own expense.

      Return Shipping Process:

      • Please contact us at Hello@corbloomjewelry.com for return instructions.
      • Customers are responsible for returning the product(s) via postal service with a tracking number.
      • Shipping costs and any applicable customs fees are the customer’s responsibility.
      • The initial delivery fees will be deducted from the refund amount during the refund process.

      Important Notes:

      • Your return package must arrive at the warehouse with duties and taxes already paid. If not, the package will be returned to the sender and the return request will be denied.
      • Cor Bloom is not responsible for any loss of the package during shipment. It is the customer’s responsibility to ensure the package arrives at our facility in perfect condition.
      • If your order included free gifts, these must be returned if the order no longer meets the promotional requirements due to the return.
      • Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.
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      My package is returned to sender, what should I do?

      If the tracking shows that your package has been returned to the sender for any reason, you will be responsible for covering the cost of reshipping the package. We kindly recommend reaching out to the courier company to see if it is still possible to pick up the package at the nearest post office, as in many cases, it may still be available for pick-up there.

      If the package is no longer available for pick-up and has been returned to us, please note the following:

      - If the package was returned due to an incorrect address or any other reason, you will be responsible for paying the cost to resend it.
      - Once the package reaches our courier partner’s warehouse, we can arrange for it to be reshipped to the correct address. However, additional shipping fees and any applicable warehouse charges will apply, and these costs will need to be covered by the customer.

      To proceed, please contact us via email at hello@corbloomjewelry.com with your correct address. Our team will send you a link to complete the payment for the additional shipping fees.

      Delivery

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      I received a faulty or incorrect item / I did not receive part of my order.

      At Cor Bloom, we pride ourselves on the quality and accuracy of every order. We take great care in ensuring that all products are carefully inspected and packaged to prevent any issues. However, we understand that occasional mistakes may still happen, and we are committed to making things right.

      If you receive a faulty item or find that part of your order is missing, please don’t hesitate to contact our Customer Care Team by emailing hello@corbloomjewelry.com. We ask that you reach out within 10 days of receiving your order, providing as much detail as possible about the issue. Our team will investigate the situation promptly and work with you to resolve it, whether through a replacement, refund, or another suitable solution.

      Your satisfaction is our priority, and we will do everything we can to ensure a seamless resolution. Thank you for your understanding and continued trust in Cor Bloom.

      home_pinrefreshcontent_copy

      Can I update my shipping address? My shipping address is incorrect.

      If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

      Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

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      What is the delivery time for my order?

      Once you receive your order confirmation email, please allow 1 to 3 business days for us to prepare your order. 

      After this processing period, your package will be promptly dispatched from our warehouse, and you will receive an email containing a tracking number.

      The Shipping Costs will be displayed at the checkout after selecting a specific country.

      Free Shipping

      • United States:

      Free Shipping On Orders Over $59 USD

      • United Kingdom:

      Free Shipping On Orders Over £49 GBP

      • Canada:

      Free Shipping On Orders Over $89 CAD

      • Australia:

      Free Shipping On Orders Over $89 AUD

      • Swiss:

      Free Shipping On Orders Over CHF 59

      • European Countries 

      Free Shipping On Orders Over €59 EUR

      • International/Other Countries

      Free Shipping On Orders Over $59 USD

      Shipping Times:

      Country Standard Shipping Express Shipping
      United States of America 6-12 Business Days 5-8 Business Days
      United Kingdom 6-10 Business Days 3-5 Business Days
      Canada 8-15 Business Days 8-10 Business Days
      Australia 5-10 Business Days 4-7 Business Days
      New Zealand 6-10 Business Days NA
      Ireland 6-10 Business Days 3-5 Business Days
      Switzerland 6-9 Business Days NA
      Germany 6-10 Business Days 5-8 Business Days
      France 6-10 Business Days 3-5 Business Days
      Netherlands 6-10 Business Days 6-8 Business Days
      Italy 6-10 Business Days 5-8 Business Days
      Spain 6-10 Business Days 5-8 Business Days
      Belgium 6-10 Business Days NA
      Austria 6-10 Business Days 6-8 Business Days
      Sweden 6-10 Business Days NA
      Finland 6-10 Business Days NA
      Denmark 6-10 Business Days NA
      Norway 8-10 Business Days NA
      Poland 6-10 Business Days 6-8 Business Days
      Cyprus 8-12 Business Days NA
      Greece 8-12 Business Days NA
      Bulgaria 6-10 Business Days NA
      Portugal 6-10 Business Days NA
      Hungary 6-10 Business Days NA
      Slovakia 6-10 Business Days NA
      Czech Republic 6-10 Business Days NA
      Romania 6-10 Business Days NA
      Estonia 6-10 Business Days NA
      Latvia 6-10 Business Days NA
      Lithuania 6-10 Business Days NA
      Croatia 6-10 Business Days NA
      Slovenia 6-10 Business Days NA
      Singapore 6-7 Business Days NA
      Malaysia 8-10 Business Days (9-12 Business Days in East Malaysia) NA
      Japan 3-5 Business Days (5-8 Business Days for Hokkaido Okinawa) NA
      Thailand 5-6 Business Days NA
      Turkey 6-10 Business Days NA
      South Africa 8-12 Business Days NA
      Mexico 8-12 Business Days NA
      Israel 6-10 Business Days NA
      Brazil 15-25 Business Days (7-10 Business Days delay is expected due to the impact of PRC policy in Brazil) NA
      United Arab Emirates 6-10 Business Days NA
      Saudi Arabia 8-12 Business Days NA
      Kuwait 8-12 Business Days NA
      Qatar 8-12 Business Days NA
      Estonia 6-10 Business Days NA
      Latvia 6-10 Business Days NA
      Lithuania 6-10 Business Days NA
      Croatia 6-10 Business Days NA
      Slovenia 6-10 Business Days NA
      Pakistan 11-13 Business Days NA
      Nigeria 13-16 Business Days NA
      Ghana 13-16 Business Days NA
      Uganda 13-16 Business Days NA
      Kenya 13-16 Business Days NA
      Tanzania 11-13 Business Days NA
      Egypt 13-16 Business Days NA
      Rwanda 9-13 Business Days NA
      Angola 11-13 Business Days NA
      Bahrain 8-12 Business Days NA
      Jordan 10-14 Business Days NA
      Lebanon 8-12 Business Days NA

      Shipping fees are non-refundable in the case of returns.

      Note 1: We do not take responsibility for factors external to Cor Bloom, which may delay or prevent delivery, and which are not covered by our logistic partners.

      Note 2: Delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 

      Delivery times will depend on where you are located, our shipping partners, and the service of your choice.

      Will I be responsible for paying customs duties?

      No, you will not be charged customs duties when shopping with us. Thanks to the strong network we have built with our carrier partners worldwide, we cover all customs duties on your behalf. This ensures a transparent and hassle-free shopping experience. The price you see and pay on our online store is the final price, making your shopping process smooth and enjoyable.

      Can I update my shipping address? My shipping address is incorrect.

      If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

      Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

      What should I do if my delivery is late?

      Delivery time at Cor Bloom refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This period does not include the order preparation time, any additional delivery attempts, or the availability of carrier pick-up points.

      It's important to note that our delivery estimates are just that — estimates. They are not guaranteed delivery times and should not be relied upon as such.

      If your order is late and you haven't received any recent updates on your tracking number, we kindly ask you to contact our Customer Support Team at hello@corbloomjewelry.com. We're here to assist you with any questions or concerns you may have regarding your order.

      What should I do if I didn't receive the tracking number of my parcel?

      Once your order is dispatched, a confirmation email with tracking information will be automatically sent to you.

      Please make sure to check your spam folder, as sometimes our emails can be mistakenly filtered there. If you are still unable to find the email with your tracking number, kindly reach out to our Customer Support Team at hello@corbloomjewelry.com, and we will assist you promptly.

      Can I cancel my order?

      At the moment this option is unavailable as our warehouses process orders very fast, once an order has been placed, it is impossible to cancel it. We wish in the future we could.

      Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

      Refusal of the package upon arrival

      Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

      Stolen or missing package

      Cor Bloom is not liable for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to locate the delivered package. Please note that we cannot be held responsible if the order shows confirmed delivery to the correct address. We advise you to track the package using the tracking information provided and reach out to the carrier for further assistance.

       Tracking shows Delivered, but I don't have my package

       If you're unable to locate your package in your mailbox, we recommend checking the following places:

      - Garage
      - With others in your household
      - Mailbox (sometimes packages arrive separately from regular mail, so check again later)
      - Porch
      - Covered areas protected from the weather
      - Hidden or less-visible areas, such as under a doormat or near a back entrance
      - Exterior doors or any other location where the package could have been placed

      If you live in a multi-unit community with a shared mailbox, and you find a key in your regular mail compartment, your package is likely in a parcel locker. Check the key tag for the corresponding locker number. For apartment or condo residents, please contact your building’s management office to inquire if the package was left with them.

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      Will I be responsible for paying customs duties?

      No, you will not be charged customs duties when shopping with us. Thanks to the strong network we have built with our carrier partners worldwide, we cover all customs duties on your behalf. This ensures a transparent and hassle-free shopping experience. The price you see and pay on our online store is the final price, making your shopping process smooth and enjoyable.

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      What should I do if I didn't receive the tracking number of my parcel?

      Once your order is dispatched, a confirmation email with tracking information will be automatically sent to you.

      Please make sure to check your spam folder, as sometimes our emails can be mistakenly filtered there. If you are still unable to find the email with your tracking number, kindly reach out to our Customer Support Team at hello@corbloomjewelry.com, and we will assist you promptly.

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      Stolen or missing package

      Cor Bloom is not liable for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to locate the delivered package. Please note that we cannot be held responsible if the order shows confirmed delivery to the correct address. We advise you to track the package using the tracking information provided and reach out to the carrier for further assistance.

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      Tracking shows Delivered, but I don't have my package

      If you're unable to locate your package in your mailbox, we recommend checking the following places:

      - Garage
      - With others in your household
      - Mailbox (sometimes packages arrive separately from regular mail, so check again later)
      - Porch
      - Covered areas protected from the weather
      - Hidden or less-visible areas, such as under a doormat or near a back entrance
      - Exterior doors or any other location where the package could have been placed

      If you live in a multi-unit community with a shared mailbox, and you find a key in your regular mail compartment, your package is likely in a parcel locker. Check the key tag for the corresponding locker number. For apartment or condo residents, please contact your building’s management office to inquire if the package was left with them.

      PRODUCT

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      Jewelry Care

      ❀ ASTM F136 Implant-Grade Titanium

      At Cor Bloom, our Titanium Jewelry is meticulously crafted to be water-resistant, offering you the freedom to wear it confidently near water. Nevertheless, to uphold its pristine appearance over time, we advise minimizing prolonged exposure to water, chemicals, moisture, chlorinated water, and cleansing products. By following these care instructions, you can help ensure that your jewelry retains its beauty and longevity for years to come.

      When your pieces are not being worn, we suggest storing them in the original Cor Bloom pouch in a cool, dry place. 

      ❀ Plated Jewelry (Sterling Silver, Surgical 316l Stainless Steel & Brass)

      To take care of your treasured jewelry and preserve its beauty, luster, and brightness, we recommend the following:

      1. Remove your jewelry before sleeping, showering, bathing, swimming, or engaging in any other activities that cause friction or contact with moisture. Do not wear them while sleeping to avoid accidental damage.
      2. Keep your jewelry away from perspiration, water, perfume, and cosmetics. Store them in a clean, dry, and cool place. Avoid extreme temperatures and direct sunlight.
      3. When you are not wearing your jewelry, we encourage you to store it in your original Cor Bloom pouch/box (and keep it in a cool, dry spot) to maintain luster and prolong its life. 
      4. Gently clean your jewelry using non-abrasive cotton or microfiber cloth. We also offer a jewelry polishing cloth included in this package. The cloth works for both silver and gold plated pieces as it contains

      Please note: Cor Bloom cannot guarantee that the gold-plating of our items will last forever. Gold-plated items are, by their nature, more fragile and susceptible to loss of color over time. The speed at which this color fades will depend on various factors, such as the use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. For this reason, it is particularly important to ensure suitable care of your gold-plated jewelry.

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      Our Materials

      At Cor Bloom, we are committed to providing you with the highest-quality jewelry crafted from premium materials:

      - F136 Implant-Grade Titanium
      - 925 Sterling Silver
      - 316L Surgical Stainless Steel
      - Eco Brass

      We apply a thick layer of plating, including 18K/24K Gold, Rose Gold, Black Gold, or Rhodium, ensuring a luxurious and durable finish.


      These materials are carefully selected to be nickel-free, lead-free, and hypoallergenic, making them suitable for most sensitive skin types.

      To ensure the best experience, we kindly ask that you review the product descriptions before completing your purchase. While our jewelry is designed with your comfort and safety in mind, it is important to remember that individual sensitivities may vary. We recommend being aware of any personal allergies to metals, as it is the customer's responsibility to consider any specific sensitivities. Unfortunately, we cannot accept liability for any allergic reactions or irritations that may occur.

      For more detailed information about the materials used, please refer to the product description section on each item’s page. We are here to help and want you to love your Cor Bloom jewelry.

      ASTM F136 Implant-Grade Titanium

      The best and safest hypoallergenic materials for piercing jewelry.

      Cor Bloom's ASTM F136 Implant-Grade Titanium is hypoallergenic and nickel-free, designed for:

      • Sensitive Skins
      • Initial Piercings
      • Healed Piercings
      • Kid Piercings

      Why choose Cor Bloom Titanium Jewelry?

      • Water-resistant & Sweat-resistant
      • Hypoallergenic & Tarnish-Free
      • Comfortable all-day wear
      • You can sleep in it
      • A wide range of sizes is available 
      • No-poking, flat on the back design

      Our versatile Titanium Flatback Posts are available in multiple lengths, from 4mm to 14mm, so that you can choose the perfect size for your piercing, and wear it all day long, even when you sleep.

      High-Quality 925 Sterling Silver

      All Cor Bloom sterling silver base jewelry is meticulously plated with multiple layers of Rhodium, 18 Carat Gold, Rose Gold, or Black Gold. Each piece is then treated with our special technique to help preserve its shine and luster over time. Additionally, our jewelry is hypoallergenic and tarnish-free, guaranteed to maintain its beauty with proper care.

      Surgical 316l Stainless Steel

      Surgical 316L stainless steel is an excellent choice for jewelry due to its hypoallergenic properties, durability, and versatility, meaning that you can enjoy your jewelry without worrying about allergic reactions. It's a great option for anyone who loves accessorizing but has sensitive skin. Safe for kid piercings, too.

      Hypoallergenic Eco-Brass

      Brass is known for its strength and durability and can last for a very long time with reasonable care and maintenance. We use brass and an extra-thick layer of 18-carat gold or Rhodium for a sheen that captivates. Our brass-base jewelry will not cause allergies and is tarnish-free.

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      Is your jewelry safe for sensitive skin/hypoallergenic?

      At Cor Bloom, we are committed to providing you with the highest-quality jewelry crafted from premium materials:

      - F136 Implant-Grade Titanium
      - 925 Sterling Silver
      - 316L Surgical Stainless Steel
      - Eco Brass

      We apply a thick layer of plating, including 18K/24K Gold, Rose Gold, Black Gold, or Rhodium, ensuring a luxurious and durable finish.


      These materials are carefully selected to be nickel-free, lead-free, and hypoallergenic, making them suitable for most sensitive skin types.

      To ensure the best experience, we kindly ask that you review the product descriptions before completing your purchase. While our jewelry is designed with your comfort and safety in mind, it is important to remember that individual sensitivities may vary. We recommend being aware of any personal allergies to metals, as it is the customer's responsibility to consider any specific sensitivities. Unfortunately, we cannot accept liability for any allergic reactions or irritations that may occur.

      For more detailed information about the materials used, please refer to the product description section on each item’s page. We are here to help and want you to love your Cor Bloom jewelry.

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      Will your jewelry tarnish?

      No, our jewelry is designed to resist tarnishing with proper care. To ensure your pieces stay in top condition, we recommend following the guidelines on our Jewelry Care Page for more details.

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      Does your Jewellery contain Nickel?

      No, our jewelry is crafted from carefully selected materials that are nickel-free, lead-free, and hypoallergenic, making them suitable for most sensitive skin types.

      We encourage you to review the product descriptions before completing your purchase. While our jewelry is designed with your comfort and safety in mind, individual sensitivities can vary. It is important to be aware of any personal allergies to metals, as it is the customer’s responsibility to consider their specific sensitivities. Unfortunately, we cannot accept liability for any allergic reactions or irritations that may occur.

      For more detailed information about the materials used, please refer to the product description section on each item’s page. We are here to help and want you to enjoy your Cor Bloom jewelry.

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      Do you offer Gift Cards?

      Yes, absolutely! Give the gift of choice with a Cor Bloom Digital Gift Voucher.

      Perfect for your loved ones to select their favorite pieces!

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      Can your piercing jewelry be used for initial piercings?

      Yes, our Titanium Jewelry is crafted from medical-grade F136 titanium, recognized as one of the safest and most reliable materials for both initial and healed piercings.

      We highly recommend consulting with your professional piercer. They will assist in selecting the correct gauge, length, and material for your specific piercing, ensuring the best fit for your healing process.

      To provide the best experience, we also encourage you to review the product descriptions before finalizing your purchase. While our jewelry is designed with your comfort and safety in mind, it's important to remember that individual sensitivities can vary. We suggest being mindful of any personal or rare allergies to metals, as it is the customer's responsibility to consider these factors. Unfortunately, we cannot accept liability for any allergic reactions or irritations that may arise.

      For more detailed information about the materials used, please refer to the product description section on each item’s page. We are here to support you and want you to love your Cor Bloom jewelry.

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      Do you offer spare parts, such as back posts, ball ends, etc.?

      If you:

      - Ordered the wrong size
      - Need to size your piercing up or down
      - Need to replace a lost backing

      We've got you covered with our selection of spare parts.

      **Please note:** Due to hygiene and safety concerns, once earrings or piercing jewelry have been sold and shipped, they cannot be returned or refunded. This policy ensures that all jewelry purchased is brand new and has not been previously worn. We understand this may be frustrating, and we sincerely apologize for any inconvenience.

      If you’ve selected the wrong size or need a different size, we offer a wide range of spare parts that are compatible with the majority of our jewelry. This allows you to easily change the backing without needing to repurchase the whole piece or return it.

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      Are Cor Bloom products ethically produced?

      Absolutely, Cor Bloom is dedicated to conducting business ethically, legally, and responsibly. This commitment includes choosing suppliers and partners who share our values. We uphold the highest standards of ethical and environmental practices in sourcing our materials, ensuring safe working conditions and safeguarding the well-being of workers throughout our supply chain.

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      Do your products come with a warranty?

      Do your products come with a warranty?
      Yes! We offer a 100-day warranty that covers your Cor Bloom jewelry purchase for 100 calendar days from the original purchase date. This warranty protects against issues like tarnishing, allergic reactions, water damage, and breakage. While we test our products thoroughly, we want you to shop with peace of mind, knowing that you are fully protected.

      How can I use the warranty?
      To make a warranty claim, please email us at hello@corbloomjewelry.com with a description of the issue and a photo of the product. After evaluation, we'll send you a replacement at no additional charge.

      Does the warranty apply to free gifts with purchase?
      Unfortunately, any products received as free gifts through promotions or purchases are not covered by our 100-day warranty. We appreciate your understanding.

      What about purchases made during sample sales?
      Items bought during our sample sales are not covered by our 100-day warranty.