Returns & Exchange
General Terms
Piercing Jewelry, Earrings, discounted products (which are final sale) and personalized items are not refundable.
Items not included in the above categories can be returned or exchanged at the customer's expense within 10 natural days from the date of delivery.
Piercing jewelry and earrings refer to items that pass through an actual piercing hole, such as earrings, barbells, labrets, curved barbells, huggies, hoops, and clickers.
All orders are considered final once placed and cannot be canceled or changed. Cor Bloom does not issue refunds under any circumstances. However, a Gift Card equivalent to the order amount will be provided instead, which will be valid for 180 calendar days from the date of issue.
When initiating a refund or exchange, please be aware that the original delivery fee cannot be refunded.
If your order is valid for refund or exchange:
How do I start a return/exchange?
Please contact us at Hello@corbloomjewelry.com or via the contact form to receive return instructions. Refusing the package upon arrival is not a valid return and will make your order ineligible for a refund. The items must be sent back to the warehouse address provided in the return instructions from our Customer Care Team via email.
Your request will be accepted within 24 - 48 hours. You will then receive all the instructions to follow by email.
Customers are responsible for sending the product(s) back to us via postal service with a tracking number. You must cover the shipping costs and any applicable customs fees related to the shipment. Additionally, the initial delivery fees will be deducted from the refund amount during the refund process.
We strive to provide clear and fair terms for returns and refunds to ensure a positive shopping experience for our customers. If you have any questions or require further assistance, please don't hesitate to contact us at Hello@corbloomjewelry.com.
Notes:
- Please contact us at Hello@corbloomjewelry.com to receive return instructions.
- Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused.
- COR BLOOM will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect condition.
- In case the order contains Free Gifts, these must be returned if, due to the return, the order does not fulfill the conditions of the promotion.
Accepted items for return
Returns and exchanges will only be accepted for the following items:
Necklaces; Bracelets; Rings (excluding personalized & discounted items)
Piercing jewelry and earrings are non-refundable due to the nature of the product.
Returned Mail | Incorrect Address
All parcels that are "Returned To Sender" will be disposed upon returning to our shipping carriers. Refusing the package upon arrival is not a valid return and will make your order ineligible for a refund.
Please ensure the correct shipping address is placed on the order as we will not send a replacement parcel or offer a refund if the parcel was "Returned To Sender" for the following reasons:
1. The address provided by you was not correct.
2. The parcel is unclaimed once attempted to be delivered.
We will offer the possibility to have the package reshipped once the jewelry has been sent back to me. In that case, we will send you a message to confirm the shipping address, and you will need to pay a re-shipping and handling costs before sending the package again.
How will I receive my refund?
At Cor Bloom, refunds will be issued in the form of a Gift Card that can be used on our website. Please note that refunds will only be provided in the form of Store Credit/Gift Card. This credit can then be applied toward future purchases, offering you flexibility and convenience when shopping with us.
Return fees & Shipment
We do not provide free return shipping labels and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.
This is to say, that you should send the package on your own with the courier service you prefer (the shipping costs are at your own expense).
Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused.
Cor Bloom will not be held accountable for lost packages or any problems that may happen during the return transportation. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect condition.
Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.
Original condition & package required
The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed.
The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport.
Please note that there will be a $10 charge if you fail to return the item(s) with its original packaging.
It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cor Bloom in perfect condition. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.
If the items do not reach us in their original condition or are shipped 10 calendar days after the delivery, we will not process vouchers or store credit.
I have received the incorrect product, what can I do?
We recommend that you get in touch with our Customer Support Team through the contact form. or by sending an email to Hello@corbloomjewelry.com to exchange this for the correct product. In this case, the shipment fee will be paid by us.
Please note that the customer has 10 calendar days after receipt of the order to inform our Customer Support Team about the incident related to the package. After this period, Cor Bloom cannot be held responsible for the problem in question.
We are not responsible for lost items, either within the exchange period or after.
Canceling or refusing the order(s)
All orders are considered final once placed and cannot be canceled or changed.
Refusing the package upon arrival is not a valid return and will make your order ineligible for a refund. We are not responsabile for situations like this, therefore, we strongly recommend you get in touch with our Customer Support Team by sending an email to Hello@corbloomjewelry.com
Please note that if you refuse the parcel upon delivery, the total order value will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.
Discounted/Last Chance/Sales products
All Chance items are final sale and cannot be returned/exchanged.