You can return the jewel(s) at your own expense up to 14 natural days from the delivery date of the order, except for personalized items and discounted products, which are final sales and cannot be returned. 

There are no service fees for the return or exchange of your jewel(s). You should send the product(s) by post with a tracking number, paying the shipping costs and possible customs fees related to the shipment.

Notes:

• Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused. 
• COR BLOOM will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
• In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfill the conditions of the promotion.

Accepted reasons for return

Returns and exchanges will only be accepted for the following reasons:

- The item is defective.

- The item is not the correct one.

- The wrong size of the ring, bracelet, or necklace has been chosen.

 

How will I receive my refund? 

Cor Bloom only issues STORE CREDIT/VOUCHER as a refund. This STORE CREDIT/VOUCHER will be generated with the amount of the returned items and will be valid for 180 days. If you wish to exchange for an item that is out of stock at the time of validity of the store credit, you can communicate via email to pause its validity and resume it when the desired items are available again.

 

Return fees & Shipment

We do not provide free return shipping labels and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

This is to say, you should send the package on your own with the courier service you prefer (the shipping costs are at your own expense).

Your package must arrive at the warehouse with duties and taxes already paid. Otherwise, it will be returned to the sender and the return request will be refused. 

Cor Bloom will not be held accountable for lost packages or any problems that may happen during the return transportation. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.

Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.

 

Original condition & package required

The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed. 

The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport. 

Please note that there will be a €10 charge if you fail to return the item(s) with its original packaging.

It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cor Bloom in perfect conditions. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.

If the items do not reach us in their original condition or are shipped 14 calendar days after the delivery, we will not process vouchers or store credit.

 

How do I start a return/exchange?

Please contact our Customer Support via contact form or chat via our official Instagram or Facebook account. 

Your request will be accepted within 24 - 48 hours. You will then receive all the instructions to follow by email.

 

I have received the incorrect product, what can I do?

We recommend that you get in touch with our Customer Support Team through the contact form, or chat via our official Instagram or Facebook account. to exchange this for the correct product. In this case, the shipment fee will be paid by us.

Please note that the customer has 14 calendar days after receipt of the order to inform our Customer Support Team about the incident related to the package. After this period, Cor Bloom cannot be held responsible for the problem in question.

 

I have received a defective product, what can I do?

If you receive a proven defective piece, we'll be able to provide a store credit/voucher in its value, so you can get a replacement 100% free. Please reach out to our Customer Support Team through the contact form, or chat via our official Instagram or Facebook account.

If the items are broken 60 days after you received your order, we will not be responsible for their replacement or repair.

We are not responsible for lost items, either within the exchange period or after.

 

Canceling or refusing the order(s)

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to cancel it at this time. 

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund with store credit. The cost associated with the return will be covered by the customer. Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including the shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country of destination.

 

Discounted/Last Chance/Sales products

All Chance items are final sale and cannot be returned/exchanged.

 

Warranty

All items you purchase from Cor Bloom are guaranteed for 60 calendar days from receipt.