Refund Policy

General Terms

Piercing Jewelry, Earrings, Discounted Products (Final Sale), and Personalized Items are non-refundable/exchangeable.

Piercing Jewelry and Earrings include items that pass through a piercing, such as earrings, barbells, labrets, curved barbells, huggies, hoops, clickers, and belly rings.

Returns and exchanges are only accepted for the following items (Excluding personalized and discounted items):

• Necklaces
• Bracelets
• Rings

Eligible items can be returned or exchanged at the customer's expense within 10 calendar days from the delivery date.

All Discounted/Last Chance/Sales products are final sale and cannot be returned/exchanged.

Cor Bloom does not issue cash refunds. Instead, we provide a Gift Card equivalent to the order amount, which is valid for 180 calendar days from the date of issue.

Please also note that the original delivery fee cannot be refunded in any case.

Can I change my order?

Our warehouse operates at a very fast pace and is active 7 days a week, including Sundays on busy seasons, to ensure prompt processing and delivery of all orders. Therefore, all orders are considered final once placed and cannot be canceled or changed. 

How do I start a return/exchange?

Piercing jewelry, earrings, discounted products (final sale), and personalized items are non-refundable and non-exchangeable.

If your order qualifies for a return, please contact us at Hello@corbloomjewelry.com or use the contact form to receive detailed return instructions. Refusing the package upon delivery is not considered a valid return and will make your order ineligible for a refund. The items must be sent back to the warehouse address provided in the return instructions from our Customer Care Team via email.

You can expect a response within 24 - 48 hours. Once your return is authorized, you will receive all necessary instructions by email.

Return Shipping Fees:

We do not provide free return shipping labels, and all shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect.

Please note that you are responsible for sending the package with the courier service of your choice, and the shipping costs will be at your own expense.

Return Shipping Process:

• Please contact us at Hello@corbloomjewelry.com for return instructions.
• Customers are responsible for returning the product(s) via postal service with a tracking number.
• Shipping costs and any applicable customs fees are the customer’s responsibility.
• The initial delivery fees will be deducted from the refund amount during the refund process.

Important Notes:

• Your return package must arrive at the warehouse with duties and taxes already paid. If not, the package will be returned to the sender and the return request will be denied.
• Cor Bloom is not responsible for any loss of the package during shipment. It is the customer’s responsibility to ensure the package arrives at our facility in perfect condition.
• If your order included free gifts, these must be returned if the order no longer meets the promotional requirements due to the return.
• Please allow up to 35 business days for your return package to reach our address (depending on your location). We’ll only issue the store credit or exchange once the parcel is delivered to us.

Can I change my shipping address?

If you've placed an order but entered an incorrect shipping address, please contact our customer support team as soon as possible at hello@corbloomjewelry.com. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

Please ensure that your address is correct at checkout to ensure your package arrives safely and on time.

My package is returned to sender, what should I do?

If the tracking shows that your package has been returned to the sender for any reason, you will be responsible for covering the cost of reshipping the package. We kindly recommend reaching out to the courier company to see if it is still possible to pick up the package at the nearest post office, as in many cases, it may still be available for pick-up there.

If the package is no longer available for pick-up and has been returned to us, please note the following:

- If the package was returned due to an incorrect address or any other reason, you will be responsible for paying the cost to resend it.
- Once the package reaches our courier partner’s warehouse, we can arrange for it to be reshipped to the correct address. However, additional shipping fees and any applicable warehouse charges will apply, and these costs will need to be covered by the customer.

To proceed, please contact us via email at hello@corbloomjewelry.com with your correct address. Our team will send you a link to complete the payment for the additional shipping fees.

How will I receive my refund? 

At Cor Bloom, refunds will be issued in the form of a Gift Card that can be used on our website. Please note that refunds will only be provided in the form of Store Credit/Gift Card. This credit can then be applied toward future purchases, offering you flexibility and convenience when shopping with us.

Original condition & package required

The items must be returned in their original condition. No scratches, wear marks, or broken pieces. It must be in perfect condition and show no evident signs of being used, otherwise, the refund/exchange will not be processed. 

The packaging must be its original one (jewelry box + pouch/case) and make sure that the items do not tangle or get damaged during transport. 

Please note that there will be a $10 charge if you fail to return the item(s) with its original packaging.

It is your responsibility to provide adequate external packaging to make sure that the items arrive at Cor Bloom in perfect condition. If you have trouble finding suitable external packaging, we suggest using the original box that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.

If the items do not reach us in their original condition or are shipped 10 calendar days after the delivery, we will not process vouchers or store credit.

I received a faulty or incorrect item / I did not receive part of my order.

At Cor Bloom, we pride ourselves on the quality and accuracy of every order. We take great care in ensuring that all products are carefully inspected and packaged to prevent any issues. However, we understand that occasional mistakes may still happen, and we are committed to making things right.

If you receive a faulty item or find that part of your order is missing, please don’t hesitate to contact our Customer Care Team by emailing hello@corbloomjewelry.com. We ask that you reach out within 10 days of receiving your order, providing as much detail as possible about the issue. Our team will investigate the situation promptly and work with you to resolve it, whether through a replacement, refund, or another suitable solution.

Your satisfaction is our priority, and we will do everything we can to ensure a seamless resolution. Thank you for your understanding and continued trust in Cor Bloom.

Refusing Orders Upon Arrival

Once an order is placed, it is considered final and cannot be canceled or modified.

Refusing the package upon delivery is not deemed a valid return and will render your order ineligible for a refund. We strongly encourage you to contact our Customer Support Team by emailing Hello@corbloomjewelry.com for assistance with any issues.

Please be aware that if you refuse the parcel upon delivery, you will still be charged the full order amount, including shipping costs, duties, and taxes.